Welcome to the Navedas Technology Solutions, Inc. & CSAT.AI Privacy Statement
For the purpose of this document both CSAT.AI and Navedas Technology Solutions, Inc. will both be referred to as: “CSAT.AI”.
Please contact us at [email protected] if you believe that your data which has been entrusted to us, was used contrary to your wishes, if you have any questions regarding privacy, or you just want to say, ‘hi’.
CSAT.AI’s Terms and Conditions comply with the requirements of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce with respect to personal information of the types described below that is transferred from the European Economic Area and Switzerland to the United States.This Notice applies to personal information within the scope of the Navedas/ CSAT.AI Privacy Shield.
Personal Data Collected by CSAT.AI / Navedas
Use of Data
Handling of Third Party Data on behalf of our Customers
Third Parties, Service Providers, Affiliates and Outside links
Changes to this Privacy Statement
Our policy does not cover any disclosure of an individual’s personal information to a third party who processes PPI for its own purposes when the disclosure is made at the request of the individual. Nor does our policy cover any links to third party websites.
CSAT.AI is committed to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC), and to comply with the advice given by such authorities when necessary to comply with the Privacy Shield Principles with regard to human resources data transferred from the EU and Switzerland in the context of employment relationships.
We disclose personal information to third party service providers in connection with the operation of our business, including our provision of services to clients and our personnel and business relationships. We ascertain that these third party service providers provide at least the same level of privacy protection as is required by the Privacy Shield Principles.
There are various circumstances in which CSAT.AI is required to process and store personal data. We set these out here:
If you believe that CSAT.AI has personal data belonging to you in error or against your wishes, please contact [email protected] have it removed.
We use data which we collect in the ordinary course of our business in accordance with your permission. We may use your data where necessary for our legitimate business interests, including to:
The information we collect is neither shared nor sold to other organizations for commercial purposes except to provide products or services you have requested, with your permission for yourself and/or your clients.
We send marketing emails no more than on a once a week basis to our database of emails. We do this on an opt-in basis and provide a clear unsubscribe option for circumstances where you no longer wish to receive such emails. If you subscribe to our blog or other learning materials we will notify you as to their frequency at the time of your subscription.
We also use your account information and information you provide to us to provide you with relevant information about the Service and to assist you in using the Service if required. These communications may include:
Delivering assistance or answering support requests. We send you the information and support you request, including technical notices, security alerts, and other administrative messages to provide assistance for problems you may encounter with the Service or your CSAT.AI account.
Surveys may be sent to your customers by CSAT.AI as requested by you.
We store the questions and responses you provide in surveys, forms, and applications that you create using our platform. This data is collected solely to augment your experience with our services and improve the quality and accuracy of your analysis.
Your survey/form/application data is used exclusively to provide you with analysis tools that enable you to obtain insights and trends that enhance your business operations. We may also use this data to improve our services, develop new products and services, and conduct research.
We do not disclose your survey/form/application data to third parties unless:
We take extensive security measures to protect your survey/form/application data from unauthorized access, disclosure, and destruction. We use encryption technologies to protect your data while it is in transit to and from our servers. We also employ strict access controls to ensure that only authorized personnel can access your data.
In offering cloud based solutions through SaaS Services, CSAT.AI may be required to store certain third party data uploaded by you for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.
The security of your Personal Information is very important to CSAT.AI. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you on whether to accept each cookie. But please note that some parts of our website and/or products may not work as intended or may not work at all without cookies.
CSAT.AI may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our services. Although CSAT.AI owns the code, databases, and all rights to the CSAT.AI applications, and the learning you retain all rights to your data. In the processing of this information, much may be learned by our AI, such as but not limited to: definitions of terms, language processing and structuring of unstructured data, the nature of AI and machine learning means that your individual data may help our systems improve in functionality. This learning is done on metadata and not on individual PPI. Your data will be used for these endeavors and this learning shall belong to us. Your data shall not be kept longer than necessary to process the services being performed unless stated otherwise in an individual contract. We will make best efforts to anonymize data.
When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
If your personal information is processed within a Subscriber’s Service Data, we will process the personal information for as long as we are instructed to do so by the relevant Subscriber that is the data controller of the Subscriber Service Data.
CSAT.AI upholds your “right to be forgotten”. If you wish for any data concerning you to be deleted by us, we will do so upon a written request to our Data Protection Officer via email [email protected] or via post at Privacy Protection Officer Navedas Technology Solutions Inc., 925 N. La Brea Ave, 4th Floor, Los Angeles, CA – 90038.
We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of Navedas participates.
You may request access to, rectification, erasure or restriction of your Data, or object to the processing of your Data or Data portability at any time. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event within one month of receipt of your request. We may request proof of identification to verify your request. All requests should be addressed to [email protected] via email or Privacy Officer at Navedas Technology Solutions Inc., 925 N. La Brea Ave, 4th Floor, Los Angeles, CA – 90038.
This Website is owned and operated by Navedas Technology Solutions, and all Website content, including text, site design, logos, graphics, video streams, icons, audio clips, video clips and images, as well as the selection, assembly and arrangement thereof, other than material identified as the property of a third party, is the sole property of Navedas Technology Solutions Inc., Such content is protected by Federal copyright and trademark laws. Unless you have been expressly permitted by Navedas, you may not copy, reproduce, modify, republish, upload, download, post, transmit, or distribute such content in any form or by any means. Any unauthorized use of the content appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
CSAT.AI takes the privacy of minors very seriously. This policy outlines the types of personal information we collect from minors who visit our website, use our products or services, and how we use and protect their information in compliance with applicable laws and regulations, including the Children’s Online Privacy Protection Act (COPPA).
We do not knowingly collect personal information from anyone under the age of 13 without prior parental consent. If we learn that we have collected personal information of a child under 13 years of age without verifiable parental consent, we will take steps to delete that information from our systems as quickly as possible.
In compliance with applicable laws, we may collect personal information from minors between the ages of 13 and 18, with verifiable parental consent, which may include: personal private information.
The personal information we collect from minors is used primarily:
We may also use personal information for marketing purposes, but only if the parent or guardian provides explicit consent.
We do not sell or rent personal information of minors to any third-party. We may share personal information:
We take reasonable measures to protect the personal information of minors against loss, unauthorized access, modification, disclosure, or other misuse. These measures include technical, physical, and administrative controls to ensure the confidentiality and integrity of personal information.
We respect the right of parents and guardians to access, correct, or request deletion of their child’s personal information that we have collected. They can do so by sending an email to [email protected]
We may update this policy from time to time to reflect changes to our practices or legal requirements. We encourage parents and guardians to review this policy periodically to stay informed.
If you have any questions or concerns about this policy or our practices, please contact us at [email protected]
We reserve the right to change this Privacy Statement from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this Privacy Statement. Your continued use of our Websites and Products after we make changes is deemed to be acceptance of those changes, so please check this Statement periodically for updates.
If you have any questions or concerns regarding how your Data is processed via this Site, please contact us at [email protected]. All requests will be dealt with promptly and efficiently.
Last Updated: 30 Sept, 2023
|“Customer”“you” and “your”
|Is as an individual or organization that has installed the CSAT.AI program and has not uninstalled it or had their service terminated for any other reason, whether they are using the free or paid services of Navedas’ CSAT.AI Software as a Service
|EU General Data Protection Regulation
|Navedas Technology Solutions Inc. and its related companies and subsidiaries;
|Private Party Information
|Navedas’ CSAT.AI Software as a Service
|“Terms and Conditions”
|Navedas Technical Solutions Inc., Terms and Conditions;
|https://www.navedas.com and https://www.csat.aiAny person or entity that visits our website.