22 Oct Why is automating QA important?
Posted at 04:04h
in
Before CSAT.AI, QA was a labor intensive process only producing partial data and completed long after the engagements ended. CSAT.AI automates and streamlines the QA workflow with proactive feedback on 100% of interactions. Quick and comprehensive feedback allows agents to improve their CSAT scores. CSAT.AI eliminates spreadsheets and biases through automation.