22 Oct Why CSAT.AI?
CSAT.AI improves and evaluates customer service in-the-moment. Prevent bad customer experience while training agents and scaling QA with customizable automatic scoring. Analyze 100% of email, chat, and social media interactions for issue resolution, sentiment, empathy, and so much more.
- Agents see their scores proactively helping them to self-correct and prevent bad habits.
- QA is Automated for core metrics.
- Managers have real time knowledge from three sources of truth: CSAT.AI, surveys and customer sentiment in one place.
- Agents and managers know when the customer’s questions are answered.
- Agents know when they’re successfully empathetic and when they score WOW service.
- Managers see comprehensive score data for all agents and can use that information to reward and train.
- Managers know when agents have been harassed and can actively support them.