What is on the CSAT.AI Scorecards?

02 Jun What is on the CSAT.AI Scorecards?

Posted at 00:01h in by

Scorecards per agent and/or channel (Email, Live Chat, Social Media, etc.) include core metrics which are automatically scored with AI.

Including:

  • Solution
  • Empathy
  • Follow-up (Closing)
  • Issue Clarification
  • Additional information provided?
  • Greetings
  • Improper Ticket Closing
  • Grammar

 

Scorecards can also include additional custom metrics with manual scoring. (Additional automatic metrics are in the works!)