What is AI for QA?

22 Oct What is AI for QA?

Posted at 03:49h in by

CSAT.AI monitors 100% of engagements! Beat the current quality assurance standard for customer service which only covers 2%-5% of engagements. Get ahead of your competition with 100% coverage. CSAT.AI scores agents for 1.5 cents to 2 cents per ticket on average and it lets you know:

  • When customer’s questions have been answered.
  • When agents have been empathetic.
  • And if your agents WOW with their service!