22 Oct What is AI for QA?
Posted at 03:49h
in
CSAT.AI monitors 100% of engagements! Beat the current quality assurance standard for customer service which only covers 2%-5% of engagements. Get ahead of your competition with 100% coverage. CSAT.AI scores agents for 1.5 cents to 2 cents per ticket on average and it lets you know:
- When customer’s questions have been answered.
- When agents have been empathetic.
- And if your agents WOW with their service!