Tell me more about Quality Assurance, CSAT, and Sentiment…

Tell me more about Quality Assurance, CSAT, and Sentiment…

Analyze customer trends over time. Compare and contrast CSAT.AI scores with integrated Zendesk /3rd party surveys along with in-ticket customer sentiment. Different scores with different response rates give you a holistic view of your CX (customer experience). Because few people say how they really feel, fewer respond to surveys, and you never know what their baseline of service is (wouldn’t give anyone a 5 star review). CSAT.AI provides an unbiased baseline to track the changes of customer satisfaction.