22 Oct Is CSAT.AI good for morale?
Posted at 04:05h in
Yes! Strong agent-manager relationships are built with trust. CSAT.AI is an unbiased method for evaluating the performance of your customer service team. It also notifies managers when agents are harassed or abused by customers so agents can be properly supported in the most stressful part of their job.
CSAT.AI is structured to facilitate communication not only between agents and customers, but also between agents and their team leads, and management. Agents have a voice in the scoring process supported with intuitive workflows to verify and challenge scores when necessary. This creates a fair, comprehensive environment with lots of positive reinforcements.