01 Jun Is CSAT.AI a Survey?
Posted at 23:16h in
CSAT.AI has surveys, but there is so much more! It shows 3 moments of truth from 3 sources.
- Our original patent pending CSAT.AI which uses AI and machine learning to evaluate the customer service agent’s performance.
- Customer Sentiment assessment based on what the customer writes during the engagement.
- CSAT Survey results
- CSAT.AI macro surveys
- CSAT.AI Intelligent Surveys (Beta)
- Zendesk surveys