Is CSAT.AI a Survey?

01 Jun Is CSAT.AI a Survey?

Posted at 23:16h in by

CSAT.AI has surveys, but there is so much more! It shows 3 moments of truth from 3 sources.

    1. Our original patent pending CSAT.AI which uses AI and machine learning to evaluate the customer service agent’s performance.
    2. Customer Sentiment assessment based on what the customer writes during the engagement.
    3. CSAT Survey results
      1. CSAT.AI macro surveys
      2. CSAT.AI Intelligent Surveys (Beta)
      3. Zendesk surveys