02 Jun I have a large customer service center with multiple teams, is CSAT.AI right for me?
Yes! Yes! Yes! CSAT.AI prescreens large volumes of tickets with AI so your time is spent improving the bad not staring at line after line of good tickets. Assign tickets in bulk to QA agents tracking verifications and communications with agents in one place.
CSAT.AI’s QA workflow allows you to prioritize tickets with automatic scoring and is designed to allow multiple graders to review questionable tickets while tracking feedback. Agents are given a place to disagree and communicate with managers so adjustments can be based on real world results keeping everyone accountable.
Easy to use customizable metrics enable QA agents to focus and track their time. You’ll be able to scrutinize more tickets, with better consistency with fewer people.