02 Jun How does CSAT.AI assist in agent training?
Posted at 00:07h
in
Agents can see immediate feedback on the quality of their responses via AI with built in tools to facilitate conversation and training on manual reviews.
It is proven that frequent feedback drives improvement. Decades of research has shown that positive feedback yields quicker results. Managers can reinforce positive behaviors without being everywhere at once. Management sets the rubric. CSAT.AI analyses then shares the results.