How can CSAT.AI improve First Contact Resolution (FCR)?

How can CSAT.AI improve First Contact Resolution (FCR)?

FCR improves when customers get their questions answered completely during the initial conversation, eliminating the need for additional contacts. CSAT.AI informs agents if customer questions have been answered.



SoCal Best Tech Startup Winner

CSAT.AI was voted Best Tech Startup in SOCAL in 2022 #TimmyAwards.