02 Jun Can I get the reporting before I implement the live scores to my agents?
YES! This is the best way to begin using CSAT.AI. CSAT.AI can run in the background scoring tickets while management can adjust sets to better reflect Brand Voice and desired outcomes.
On the teams/agents settings page change the extension mode from “CX” to “QA”.
Want help with your settings? Schedule a walkthrough here: Welcome to CSAT.AI