01 Jun Can CSAT.AI help me?
Posted at 23:43h in
- Do you have QA Teams, and/or dedicated trainers?
- Want to Integrate QA, CSAT and agent training?
- Are your customer service reps working remotely?
- Is your team currently/or will have some sort of feedback/quality assurance program?
- Does your team have 10+ members?
Timing and department forecasts:
- Plan to scale/distribute customer service teams?
- Need tools to maintain high quality service?
- Want to improve the speed of training new agents?
Department’s behavioral actions:
- Want to proactively prevent bad service?
- Are your current QA scorecards built with inefficient internal and or manual tools (ex. spreadsheets)?
- Do you have a fear of being sued by customers?
- Are your agents churning because they are frustrated by lack of training?