02 Jun What is on the CSAT.AI Scorecards?
Posted at 00:01h
in
Scorecards per agent and/or channel (Email, Live Chat, Social Media, etc.) include core metrics which are automatically scored with AI.
Including:
- Solution
- Empathy
- Follow-up (Closing)
- Issue Clarification
- Additional information provided?
- Greetings
- Improper Ticket Closing
- Grammar
Scorecards can also include additional custom metrics with manual scoring. (Additional automatic metrics are in the works!)
